Coordinator - Technical Support

Brand: Matthews Environmental Solutions

Company: Matthews International Corporation

Line of Business: Environmental

Location:

Apopka, FL, US, 32703

Req ID: 13420

POSITION SUMMARY

Matthews International is the acknowledged global leader in Cremation Equipment, with more than 5,000 cremators installed worldwide!

The Technical Support Representative is responsible for supporting funeral homes and crematories that are subscribed to our M-Pyre system. The M-Pyre system is our most advanced system and allows the Matthews support team to log in to crematory machines from anywhere in the world.

Medical Benefits: Covered Day 1!
401K: Immediately Vested, Company Match!
Stock Purchase Plan: Quarterly Company Match!
ETO: 13 Days

JOB RESPONSIBILITIES

Supports clients online and by phone.
Sets up online customers using web interface
Route incoming calls to appropriate department.
Documents all support provided in Team Viewer and Salesforce
Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

High School Diploma or GED.
Associates Degree a plus.
2+ years of previous technical support experience; or equivalent combination of education and experience.
Cremation/Deathcare Industry experience is a plus.
Basic degree of proficiency in Windows OS, Android and Apple OS, MS Office Suite, Outlook & Internet Applications.
Basic analytical, prioritizing, interpersonal, problem-solving, presentation, & planning skills.
Basic verbal and written communication skills (including analysis, interpretation, & reasoning).
Basic understanding and application of mathematical concepts.
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
Ability to work with and influence peers and management.
Self-motivated with critical attention to detail, deadlines and reporting.
Possess a mechanical aptitude; ability to instruct other people how to use hand tools for electrical parts installation and calibration.
Ability to work overtime as necessary.

PHYSICAL ASPECTS / WORK ENVIRONMENT

Regularly required to stand; walk; sit; and talk, hear and see.
Occasionally lift and/or move up to 10 pounds.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

#LI-KA1
#LI-KA1

The Matthews Environmental Solutions division of Matthews Memorialization is a worldwide leader in the design and manufacture of technologically advanced crematoria equipment, as well as cremation-related products and services. It is a total solutions provider for combustion products and services with a passion for the environment and success for our clients. We are a global leader in cremation equipment, waste incinerator systems, environmental solutions, service, parts, supplies, crematory management and memorial products. We have a passion for innovation and are committed to continually finding new solutions for a varied customer base.

Matthews Environmental Solutions and Matthews Memorialization are (MATW) Matthews International companies.

https://matthewsenvironmentalsolutions.com/us/

At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.  Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.