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Field Service Technician

Brand:  Matthews Environmental Solutions
Company:  Matthews International Corporation
Line of Business:  Environmental



The Field Service Technician provides on-site services for customers, repairs and conducts preventative maintenance of the customers cremation equipment and accessories at the customer’s facility.  This position will utilize a candidate's masonry, plumbing, electrical, and welding skills to provide exceptional customer service to Matthew's clients.



  • Assists with the assembly and installation of cremation accessory systems including custom applications. 
  • Repairs equipment at customer site.
  • Provides technical assistance, via phone and email, to help troubleshoot and repair equipment, coordinates problem resolution with product services, engineering, customer service and other personnel. 
  • Tests and verifies electrical motors, sensors, control circuits, power circuits, and other items required to verify proper electrical wiring installation for control panels and their associated devices/motors. 
  • Verify mechanical components are properly installed.
  • Recommends repairs, replacements and other solutions. 
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to customers.
  • Maintains equipment inventory, tool kits, repair parts and company vehicle. 
  • Submits reports and documentation and maintains necessary system information for job tracking. 
  • Reporting of activities in a timely manner to ensure accurate and billing.
  • Promotes sales of maintenance agreements, new products, spare parts and consumables. 
  • Arranges for transportation, lodging, and meals during trips.
  • Additional duties as assigned.



  • 2+ Previous experience in a construction related field, which can include plumbing, masonry, electrical systems, or welding.
  • Routine travel either locally, nationally, and/or internationally may be required.
  • Basic degree of proficiency in MS Office Suite, Outlook & Internet applications.
  • Basic analytical, prioritizing, interpersonal, problem-solving, presentation skills required.
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
  • Ability to work well autonomously in a fast-paced and deadline-oriented environment.
  • Ability to read and understand electromechanical drawings and schematics.
  • Valid Driver’s License.
  • Possess a mechanical aptitude; ability to safely use a large variety of hand tools and basic knowledge of power tools, welding equipment, and cutting torch.
  • Ability to work overtime as necessary. 



•    Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.  
•    Regularly lift and/or move up to 50 pounds, and occasionally up to 100 pounds. 
•    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
•    Regularly/Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.
•    The noise level in the work environment may be high.
*Reasonable accommodations may be made to enable individuals to perform the essential functions.

The Matthews Environmental Solutions division of Matthews Memorialization is a worldwide leader in the design and manufacture of technologically advanced crematoria equipment, as well as cremation-related products and services. It is a total solutions provider for combustion products and services with a passion for the environment and success for our clients. We are a global leader in cremation equipment, waste incinerator systems, environmental solutions, service, parts, supplies, crematory management and memorial products. We have a passion for innovation and are committed to continually finding new solutions for a varied customer base. 

Matthews Environmental Solutions and Matthews Memorialization are (MATW) Matthews International companies.  

At Matthews International, what makes us different is what makes us great.  We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.  Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.