Field Service Technician

POSITION SUMMARY

The Field Service Technician provides on-site services for customers, distributors, and sales through installation, training, repair and preventative maintenance of the business’ equipment.   Responsible for the effective service and maintenance of a range of waste incineration, human cremation and pet cremation equipment.  Installations can range from a simple small scale incineration unit featuring diesel fueled package burners and relay logic control panel, to large scale fully automated systems utilising natural gas fueled burners, a range of electro-mechanical components, hydraulics, pneumatics and PLC based control systems.

JOB RESPONSIBILITIES

• Carry out routine service requirements and site visits as required and scheduled by the company
• Carry out proactive maintenance to all aspects of the installation.
• Respond to emergency callouts to fault find and effect reactive maintenance tasks to bring the installation back to full operation efficiently.
• Carry out upgrade works as required to ensure installations remain in full operational condition and in line with current technology/legislation etc.
• Liaise with stores department to ensure all requirements for each particular job are available for the scheduled visit.
• Ensure that all clients are actively informed of work progression, as required, communicate with clients to build relationships and their confidence in the business
• Complete all documentation required to evidence the visit and liaise with Service Management to ensure that clients are appropriately charged for work undertaken
• Look for new sales opportunities and liaise with wider business to ensure we are positioned correctly to exploit such opportunities
• Due to the nature of some of the projects the applicant must have a flexible approach to work requirements and hours of work
• Recommends repairs, replacement and other solutions
• Maintains equipment inventory, tool kits, repair parts and company vehicle.
• Additional duties as assigned.

ADDITIONAL RESPONSIBILITIES

QUALIFICATIONS / REQUIREMENTS

•    Associates degree and/or certification/apprenticeship in technical, mechanical, electrical technology or engineering, computer science or related field
•    4+ years of previous experience; or equivalent combination of field service covering similar equipment  three key disciplines being electrical, mechanical and combustion engineering. 

Routine travel either locally, nationally, and/or internationally may be required

•    Basic degree of proficiency in MS Office Suite, Outlook & Internet applications
•    Basic analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
•    Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
•    Basic understanding and application of mathematical concepts
•    Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
•    Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment
•    Ability to work with and influence peers and management
•    Self-motivated with critical attention to detail, deadlines and reporting
•    Ability to read and understand electrical drawing schematics
•    Valid Driver’s License
•    Understanding of electrical principles
•    Understanding of motor control
•    Possess a mechanical aptitude; ability to use a large variety of hand tools and basic knowledge of power tools, forklifts, welding equipment, and cutting torch
•    Ability to work overtime as necessary 

ADDITIONAL QUALIFICATIONS

• Ideally qualified to C&G, ONC or HNC level.
• Gas safe qualification required

PHYSICAL ASPECTS / WORK ENVIRONMENT

•    Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.  
•    Regularly lift and/or move up to 50 pounds, and occasionally up to 100 pounds. 
•    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
•    Regularly/Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.
•    The noise level in the work environment may be high.
*Reasonable accommodations may be made to enable individuals to perform the essential functions.