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Sr Field Service Technician Udine, Italy

Brand:  Matthews Environmental Solutions
Company:  Gem Matthews
Line of Business:  Environmental



We are recruiting for a Field Service Technician to work in a busy service environment who can be a good team player with a good work ethic.

Responsible for the effective service and maintenance of a range of waste incineration, human cremation, and pet cremation equipment. Installations can range from a simple, small scale incineration unit featuring diesel fuelled package burners and relay logic control panel, to large scale fully automated systems utilising natural gas fuelled burners, a range of electro-mechanical components, hydraulics, pneumatics, and PLC based control systems


  • Carry out routine service requirements and site visits as required and scheduled by the company
  • Carry out proactive maintenance to all aspects of the installation.
  • Respond to emergency callouts to fault find and effect reactive maintenance tasks to bring the installation back to full operation efficiently.
  • Carry out upgrade works as required to ensure installations remain in full operational condition and in line with current technology/legislation etc.
  • Liaise with stores department to ensure all requirements for each particular job are available for the scheduled visit.
  • Ensure that all clients are actively informed of work progression, as required, communicate with clients to build relationships and their confidence in the business
  • Complete all documentation required to evidence the visit and liaise with Service Management to ensure that clients are appropriately charged for work undertaken
  • Look for new sales opportunities and liaise with wider business to ensure we are positioned correctly to exploit such opportunities
  • Due to the nature of some of the projects the applicant must have a flexible approach to work requirements and hours of work
  • Recommends repairs, replacement and other solutions
  • Maintains equipment inventory, tool kits, repair parts and company vehicle.
  • Additional duties as assigned.


  • Associates degree and/or certification/apprenticeship in technical, mechanical, electrical technology or engineering, computer science or related field
  • 4+ years of previous experience; or equivalent combination of field service covering similar equipment  three key disciplines being electrical, mechanical and combustion engineering. 
  • Routine travel either locally, nationally, and/or internationally may be required
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment
  • Ability to read and understand electrical drawing schematics
  • Valid Driver’s License
  • Understanding of electrical principles
  • Understanding of motor control
  • Possess a mechanical aptitude; ability to use a large variety of hand tools and basic knowledge of power tools, forklifts, welding equipment, and cutting torch
  • Ability to work overtime as necessary 


  • Ideally qualified to C&G, ONC or HNC level.
  • Gas safe qualification required


•    Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.  
•    Regularly lift and/or move up to 50 pounds, and occasionally up to 100 pounds. 
•    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
•    Regularly exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.
•    The noise level in the work environment may be high.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.