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Sr Client Manager

Brand:  SGK
Company:  Schawk UK Ltd (UK105)
Line of Business:  SGK UK
Location: 

London, GB, EC1V 7LQ

POSITION SUMMARY

The Sr Client Manager leads junior and senior level relationships with clients and key agency players. This role establishes trusted advisor relationships with clients and colleagues, while identifying opportunities for additional revenue growth within the assigned client accounts. The Sr Client Manager ensures efficient coordination of projects from estimation to completion, and partners with the broader project team to ensure deliverables are completed on time and on budget. 
 

JOB RESPONSIBILITIES

  • Chasing and driving client briefs, writing internal creative briefs, timing plans and any related client service responsibilities (contact reports, status reports etc.)
  • Produce scopes of work, including cost estimates and timeplans
  • Manage client project tracking, reporting up to the SAD on all current workstreams and future pipeline
  • Lead processes with the creative, scheduling and production teams to maximise operational efficiencies without compromising quality
  • Be able to engage with technical stakeholders and approval systems as needed for project delivery
  • Take responsibility for all aspects of client finance, including invoicing and budget tracking

QUALIFICATIONS / REQUIREMENTS

Candidate profile

  • Proactive, driven attitude with desire to take ownership and move things forward
  • Professional, polite and well-spoken with confidence to engage with clients, some of whom may not have English as a first language
  • Personable, with the ability to develop personal relationships and trust with clients
  • Keen to build category knowledge and act as consultant to support with briefings/feedback where necessary
  • Ability to work under pressure and multi-task in a calm and logical manner
  • Comfortable working within a process framework
  • Ability to work in a team, to delegate or escalate as required

 

Ideal experience

  • 4+ years account management experience with a packaging design agency
  • Good FMCG branding and packaging design knowledge essential
  • Experience in dealing with multiple SKU projects from start to finish essential
  • Experience in managing projects, timelines & budgets

#LI-CW1

SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value.  SGK is a Matthews International company. 

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.