Industrial Field Service Specialist

POSITION SUMMARY

Matthews Environmental Solutions is a globally recognized leader in cremation equipment and combustion technology. Our products and services meet some of the world’s most demanding performance and environmental standards, and we are proud to support customers across the globe with innovative, reliable solutions.

We are currently seeking a Cremator Service Technician to join our growing team.

As a Cremator Service Technician, you will travel to customer sites to install, service, troubleshoot, and maintain cremation equipment and related systems.  Installations range from stand-alone systems to complex system integration with manufacturing, distribution, and processing lines including installation and integration of PLCs, encoders, sensors and software. This role combines hands-on mechanical and electrical work with customer interaction and technical problem-solving.

Compensation & Perks

• Base total compensation package of $75k+ (includes hourly rate, overtime, and daily per diem).
• Get paid to travel — while still being home on weekends!
• Clear career advancement path with 6 technician levels for continued growth and development!

If you enjoy hands-on technical work, solving complex problems, and traveling while building a long-term career with a stable global company, we’d love to hear from you!

WHAT YOU'LL DO!

• Travel the country.
• Perform preventative and corrective maintenance on cremation and incineration equipment.
• Train in Orlando Florida. 
• Acquiring new skills for advancement within the position.
• Work independently

WHY YOU WILL LOVE THIS POSITION!

Where else can you work for a company that pays you to travel the country, AND, have you home for the weekend?  Matthews Cremator technicians work a MINIMUM of 55 hours/week!  From providing mechanical excellence, to driving sales, the Cremator Service Technician IS the face of the company

• Total Compensation:  $75k+(Base Rate, Guaranteed OT, Per Diem).
• Medical Benefits:  Starting Day 1!  Company HSA, Family Plans...!
• 401K:  With company match!
• Stock Plan:  With company match!
• 11 Paid Holidays!
• Stable work in a growing, and recession proof industry.

JOB RESPONSIBILITIES

• Assists with the installation of Cremation systems.  Including both standard and custom applications.
• Repairs Cremation equipment at customer site. 
• Coordinates problem resolution with product services, engineering, customer service and other personnel. 
• Tests and verifies electrical motors, sensors, control circuits, power circuits. Additionally, verifying proper electrical wiring installation for control panels and their associated devices/motors.
• Verify mechanical and pneumatic components are properly installed.
• Recommends repairs, replacements and other solutions.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including customers, distributors and team members. 
• Maintains equipment inventory, tool kits, repair parts and company vehicle. 
• Provides service support for sales during sales calls and provides support for new products, working with product management and sales. 
• Submits reports and documentation and maintains necessary system information for job tracking.
• Completes system information in a timely manner to ensure accurate and timely billing.
• Promotes sales of maintenance agreements, new products, spare parts and consumables. 
• Accountability to the travel schedule and policies.
• Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

• Certification/apprenticeship in technical, mechanical, electrical technology preferred. 
• 4+ years of previous experience; or equivalent combination of education and experience.
• Regular travel week to week is required.
• Basic degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Basic analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Basic understanding and application of mathematical concepts.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Possesses professional customer relations skills.
• Self-motivated with critical attention to detail, deadlines and reporting.
• Ability to read and understand electrical drawing schematics.
• Valid Driver’s License.
• Able to rent a car in 50 states. 
• Possess a mechanical aptitude; ability to use a large variety of hand tools and basic knowledge of power tools, forklifts, welding equipment, and cutting torch preferred.
• Ability to work overtime as necessary.
   

PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.
•  Regularly lift and/or move up to 50 pounds, and occasionally up to 100 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Regularly/Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.
• The noise level in the work environment may be high.

*Reasonable accommodations may be made to enable individuals to perform the essential functions.