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Coordinator - HR Service Center

Brand:  Matthews
Company:  Matthews International Corporation
Line of Business:  MATW Corporate
Location: 

Pittsburgh, PA, US, 15212-5838

POSITION SUMMARY

Matthews International is searching for an HR Service Center Coordinator to join our team! The Coordinator will serve customers by determining requirements; fulfilling requests; and maintaining employee database. As an integral part of our HR Service Center Team, the Coordinator will act as ‘front-line’ support for incoming employee questions and inquiries with a focus on time-sensitive issue resolution, responsiveness, and customer care. Our Coordinator will be encouraged to use initiative and insight in problem-solving and will gain exposure working alongside multiple teams within the organization. 

JOB RESPONSIBILITIES

  • Answers incoming questions immediately via phone, e-mail and web portal.
  • Contacts customers via oral or written correspondence to resolve questions.
  • Documents all pertinent employee information, including name, department, contact information and the nature of their call.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

  • Bachelor’s Degree in Human Resources, Business Administration or related field
  • 1+ years of previous human resources experience; or equivalent combination of education and experience
  • Occasional travel either locally, nationally, and/or internationally may be required.
  • High degree of proficiency MS Office Suite, Outlook & Internet applications
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills 
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
  • Solid understanding and application of mathematical concepts
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and senior management
  • Self-motivated with critical attention to detail, deadlines and reporting
  • Ability to work overtime as necessary

 

#LI-JQ

PHYSICAL ASPECTS / WORK ENVIRONMENT

  • Regularly required to stand; walk; sit; and talk, hear and see.  
  • Occasionally lift and/or move up to 10 pounds.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Matthews International, we believe in a world of inspired possibilities. We believe that taking pride in our past inspires growth for the future. And that we all have a responsibility to explore new ways of thinking, working and advancing our craft.  
 

Globally headquartered in Pittsburgh, Pennsylvania, Matthews International is home to a global network of employees operating in three distinct industries—SGK Brand Solutions, Memorialization and Industrial Technologies. We care deeply about what they do each day—because when we’re inspired, we can inspire others. We can make difference that goes beyond expectations—for our clients, our community and our company. 
 

Our dedication, drive and determination empower creativity and give us strength to transform inspired possibilities into inspiring realities. This is strengthened by our values which are fundamental to our business and guide how we work—to demonstrate integrity, cultivate employees, be our best, innovate and live the Matthews spirit. 
 

www.matw.com  
 

Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.  Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Matthews International endeavors to make our employment website and application process accessible to all users and applicants.  In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.