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Coordinator - Collection

Brand:  Matthews
Company:  Matthews International Corporation
Line of Business:  Global Business Services

Pittsburgh, PA, US, 15212-5838


Matthews International is currently seeking a skilled Collection Coordinator to join the Corporate Global Business Services group.  The successful candidate will contribute on several levels, including assisting in assigning credit terms on new orders, releasing orders to production/shipping and collecting overdue accounts. In this fast-paced role, the Coordinator will manage a high volume of customer accounts via telephone and email inquiry, ensuring any questions and issues are addressed and best options are provided.  Success will come from the ability to multitask, learn quickly, listen effectively, and work collaboratively within the team. With a focus on maintaining the accuracy of accounts receivable, your experience in credit and collections paired with great customer service skills will be valuable in this opportunity at Matthews, see below for details!


  • Obtains and reviews information from customers for new accounts - approves or denies customers, assigns credit terms and dollar limits, relays terms of account to the customers and other departments. 
  • Releases, restricts, suspends, or terminates orders and shipments to customers based on account status.
  • Maintains customer accounts by applying payments and credits or placing accounts on hold.  
  • Works directly with other departments to track customer complaints, claims, and disputes for resolution and collection.
  • Maintains records of credit reviews, diaries of oral communications, and copies of correspondence with customers regarding delinquencies, claims, disputes, and agreements for resolution and action taken.
  • Additional duties as assigned


  • Bachelor’s Degree in Finance, Accounting or related field
  • 3+ years of previous credit and collections experience; or equivalent combination of education and experience
  • Experience with SAP software preferred
  • Occasional travel either locally, nationally, and/or internationally may be required.
  • High degree of proficiency MS Office Suite, Outlook & Internet applications
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills 
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
  • Solid understanding and application of mathematical concepts
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and senior management
  • Self-motivated with critical attention to detail, deadlines and reporting
  • Ability to work overtime as necessary


  • Regularly required to stand; walk; sit; and talk, hear and see.  
  • Regularly/Occasionally lift and/or move up to 10 pounds. 

* Reasonable accommodations may be made to enable individuals to perform the essential functions.


At Matthews International, we believe in a world of inspired possibilities. We believe that taking pride in our past inspires growth for the future. And that we all have a responsibility to explore new ways of thinking, working and advancing our craft.  

Globally headquartered in Pittsburgh, Pennsylvania, Matthews International is home to a global network of employees operating in three distinct industries—SGK Brand Solutions, Memorialization and Industrial Technologies. We care deeply about what they do each day—because when we’re inspired, we can inspire others. We can make difference that goes beyond expectations—for our clients, our community and our company. 

Our dedication, drive and determination empower creativity and give us strength to transform inspired possibilities into inspiring realities. This is strengthened by our values which are fundamental to our business and guide how we work—to demonstrate integrity, cultivate employees, be our best, innovate and live the Matthews spirit. 


Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.  Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Matthews International endeavors to make our employment website and application process accessible to all users and applicants.  In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.