Share this Job

IT Business Relationship Manager

Date: 20-Jan-2022

Location: Salford, GB, M50 2GN Cleckheaton, GB, BD19 4DH Gateshead, GB, NE11 0JH

Company: Matthews International


The IT Business Relationship Manager acts as a partner with business unit stakeholders to enable the best match of information technology and business needs. This role facilitates changes to existing technology, evaluates new technical options, and leads the implementation of services supporting our SGK business unit.  In short this position coordinates infrastructure and application activities for SGK on behalf of corporate IT.


SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value.  SGK is a Matthews International company. 


To a great extent this job can be performed remotely (work from home).  Occasional travel would be beneficial to improve the understanding of deployed technology and business requirements.



  • Collaborate with leadership to identify application, infrastructure, and software needs.
  • Understand industry, technology and market trends.  Participate in the management of a related portfolio of IT projects.
  • Proactively executes plans for systems, operations, hardware and software purchases, budget, and process change.  Provides a perspective on potential options that is visionary and pragmatic.
  • Supports the development of business cases.
  • Educates stakeholders with regards to IT service offerings; coach business leaders on how to communicate with IT to obtain services needed to improve business performance
  • Collaborates with service delivery organisations to mobilise resources, escalate issues, coordinate incident response, and deliver increasing value.
  • Coordinates consultants, technical personnel, and vendors for services and products.
  • Additional duties as assigned.


  • Bachelor’s Degree in Information Technology or related field
  • Experience with infrastructure or application management, leading small teams and working with business leadership
  • Experience in a leadership role (direct or indirect)
  • Experience performing IT services for a professional services company.  For example professional services include marketing, package design, graphic design, project management, image management, etc.
  • Experience with B2B integration technology.
  • Strong analytical, prioritisation, interpersonal, problem-solving, presentation, project management & planning skills
  • Experience in a minimum of 2 core IT disciplines (networking, systems & storage, data center, desktop computing, ecommerce, enterprise applications) and a track record of effectively deploying them to drive value.
  • Solid understanding and application, hosting, network, and cyber security.
  • Experience with SAP in a services industry is a plus. Some experience with global / enterprise applications preferred.
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
  • Ability to work well proactively in a fast-paced and deadline-oriented environment.
  • Ability to influence and collaborate with peers and senior management
  • Self-motivated with critical attention to detail, deadlines and reporting
  • Excels at building relationship, negotiating, and solving problems


At Matthews International, we believe in a world of inspired possibilities. We believe that taking pride in our past inspires growth for the future. And that we all have a responsibility to explore new ways of thinking, working and advancing our craft.  

Globally headquartered in Pittsburgh, Pennsylvania, Matthews International is home to a global network of employees operating in three distinct industries—SGK Brand Solutions, Memorialization and Industrial Technologies. We care deeply about what they do each day—because when we’re inspired, we can inspire others. We can make difference that goes beyond expectations—for our clients, our community and our company. 

Our dedication, drive and determination empower creativity and give us strength to transform inspired possibilities into inspiring realities. This is strengthened by our values which are fundamental to our business and guide how we work—to demonstrate integrity, cultivate employees, be our best, innovate and live the Matthews spirit.