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Sr Tech Support Controls Engineer

Brand:  Industrial Automation
Company:  Matthews International Corporation
Line of Business:  MAS Warehouse Automation

Cincinnati, OH, US, 45227


The Sr Technical Support Controls Engineer is responsible for assembling, testing and modifying Programmable Logic Controller (PLC) software and hardware for previously installed material handling systems. This role understands equipment, business and customer requirements that drive the design of the technical solutions that efficiently and effectively support the business’ systems and operations. The Sr Technical Support Controls Engineer diagnoses causes of malfunctions or failures and performs preventative/corrective maintenance.


•    Debugs and troubleshoots electrical installation of motor components and controls (PLC) supports system post-installation for customer service, including answering and assisting with after-hours customer calls
•    Supports customer applications via VPN or other remote access means
•    Works with customers to determine issues and perform minor system modifications to enhance system performance and operations
•    Work with other departments to make modifications on previously installed systems
•    Will manage and prioritize work responsibilities through a ticketing system
•    Additional duties as assigned


•    Bachelor’s Degree in Electrical Engineering, Electrical Engineering Technology or related field
•    Willing to work after hours (5:00 PM - 8:00 AM weekdays) in "after hours" support
•    Willing to work up to two weekends per month in "on call" support
•    6+ years of previous Tech Support Controls (PLC) Engineering experience  or equivalent combination of education and experience
•    Work experience in a Warehouse or Distribution Center environment is a plus
•    Occasional travel either locally, nationally, and/or internationally may be required
•    High degree of proficiency in MS Office Suite, Outlook & Internet applications
•    Strong analytical, prioritizing, interpersonal, problem-solving, and presentation skills
•    Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
•    Solid understanding and application of mathematical concepts
•    Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
•    Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment
•    Ability to work with and influence peers and management
•    Self-motivated with critical attention to detail, deadlines and reporting


  • Regularly required to stand; walk; sit; and talk, hear and see.  
  • Occasionally lift and/or move up to 50 pounds. 
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in the work environment may be high.


* Reasonable accommodations may be made to enable individuals to perform the essential functions.

Pyramid designs and implements automation software and controls packages for fulfillment centers within the Supply Chain Industry.  We specialize in Warehouse Execution Software (WES), Order Finishing Systems, Loop Sortation, and Put-to-Light innovation.  For over twenty years, Pyramid has provided increased throughput rates and full-system visibility to the biggest names in the e-commerce and retail industries. 

Pyramid is part of Matthews Automation Solutions, a division of Matthews International. Together with our sister brands in the Matthews portfolio, we deliver streamlined, automated order fulfillment solutions that boost material handling productivity, accuracy, and cost efficiency throughout the supply chain. 

At Matthews International, what makes us different is what makes us great.  We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.  Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.


Nearest Major Market: Cincinnati