Coordinator - Collection

POSITION SUMMARY

The Collection Coordinator plans, organizes, and performs a wide variety of credit duties. Assists in assigning credit terms on new orders, releasing orders to production/shipping, collecting overdue accounts, monitoring customer complaints and maintaining the accuracy of accounts receivable. 
 

JOB RESPONSIBILITIES

•    Obtains and reviews information from customers for new accounts - approves or denies customers, assigns credit terms and dollar limits, relays terms of account to the customers and other departments. 
•    Releases, restricts, suspends, or terminates orders and shipments to customers based on account status.
•    Maintains customer accounts by applying payments and credits or placing accounts on hold.  
•    Works directly with other departments to track customer complaints, claims, and disputes for resolution and collection.
•    Maintains records of credit reviews, diaries of oral communications, and copies of correspondence with customers regarding delinquencies, claims, disputes, and agreements for resolution and action taken.
•    Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

•    Bachelor’s Degree in Finance, Accounting or related field
•    3+ years of previous credit and collections experience; or equivalent combination of education and experience
•    Occasional travel either locally, nationally, and/or internationally may be required.
•    High degree of proficiency MS Office Suite, Outlook & Internet applications
•    Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills 
•    Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
•    Solid understanding and application of mathematical concepts
•    Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
•    Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
•    Ability to work with and influence peers and senior management
•    Self-motivated with critical attention to detail, deadlines and reporting
•    Ability to work overtime as necessary

PHYSICAL ASPECTS / WORK ENVIRONMENT

•    Regularly required to stand; walk; sit; and talk, hear and see.  
•    Regularly/Occasionally lift and/or move up to 10 pounds. 
* Reasonable accommodations may be made to enable individuals to perform the essential functions.