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Senior Field Service Technician

Brand:  Industrial Automation
Company:  Matthews International Corporation
Line of Business:  Marking North America

Chicago, IL, US, 60612 Pittsburgh, PA, US, 15203



The Sr Field Service Technician provides on-site services for customers, distributors, and sales through installation, training, troubleshooting, repair, preventative maintenance, and upgrades of the business’ equipment. Installations range from stand-alone systems to complex system integration with manufacturing, distribution, and processing lines including installation and integration of PLCs, encoders, sensors and software. The position promotes sales of maintenance agreements, new products, spare parts and consumables.


This position is remote within the Chicago area



  • Assisting with the installation of systems including custom applications.
  • Recommending repairs, replacements, and other solutions.
  • Promoting sales of maintenance agreements, new products, spare parts, and consumables.
  • Submitting reports and documentation while maintaining necessary system information for job tracking.


  • Product management and sales.
  • Customers and distributors.
  • Team members and trainees.


  • Test and verify electrical motors, sensors, control circuits, power circuits and other items required to verify proper electrical wiring installation for control panels and their associated devices/motors.
  • Verify mechanical and pneumatic components are properly installed.
  • Maintain equipment inventory, tool kits, repair parts, and company vehicles.
  • Provide service support for sales during sales calls and support for new products.


  • You repair equipment at the customer site.
  • You provide technical assistance via phone and email to help troubleshoot and repair equipment while coordinating problem resolution with product services, engineering, customer service, and other personnel.
  • You develop and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including customers, distributors, and team members.
  • You complete system information in a timely manner to ensure accurate and timely billing.
  • You arrange for transportation, lodging, and meals during trips.


  • Associates degree and/or certification/apprenticeship in technical, mechanical, electrical technology or engineering, computer science or related field.
  • 6+ years of previous experience, or equivalent combination of education and experience. 
  • Up to 80% travel either locally, nationally, and/or internationally maybe required.
  • High degree of proficiency in MS Office Suite, Outlook and IoT applications.
  • Programmable Logic Controllers, drive motors, hydrautic and pneumatics experience a plus. 
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion) and planning skills.
  • Strong verbal and written communication skills (including analysis, interpretation and reasoning).
  • Solid understanding and application of mathematical concepts.
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and management.
  • Self-motivated with critical attention to detail, deadlines and reporting.
  • Ability to read and understand electrical drawing schematics.
  • Valid driver’s license.
  • Understanding of electrical principles.
  • Understanding of motor control.
  • Possess a mechanical aptitude and ability to use a large variety of hand tools and basic knowledge of power tools, forklifts, welding equipment and cutting torch.
  • Ability to work overtime as necessary.





  • Regularly required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch or crawl; talk, hear and see.
  • Regularly lift and/or move up to 50 pounds, and occasionally up to 100 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Regularly/Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold and heat, risk of electrical shock and toxic or caustic chemicals.
  • The noise level in the work environment may be high.

*Reasonable accommodations may be made to enable individuals to perform the essential functions

The Matthews Industrial Automation division of Matthews International designs, manufactures and distributes a wide range of technologies and solutions for industrial automation applications including marking and coding, and warehouse automation. Our integrated systems identify, track, control, and pick products at the highest levels of accuracy. 

Our focus on innovation is leading to rapid growth in each of the solution areas we provide: product identification, warehouse automation and applied automation technologies.  

Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.  Equal Opportunity Employer Minorities/Women/Veterans/Disabled. 

Nearest Major Market: Chicago