Sr Field Service Technician

Brand:  Industrial Automation
Company:  Matthews Marking Solutions LLC
Line of Business:  MAS Product Identification
Location: 

CA, US

Req ID:  14554

POSITION SUMMARY

The Sr Field Service Technician provides on-site services for customers, distributors, and sales through installation, training, troubleshooting, repair, preventative maintenance, and upgrades of the business’ equipment. Installations range from stand-alone systems to complex system integration with manufacturing, distribution, and processing lines including installation and integration of PLCs, encoders, sensors and software. The position promotes sales of maintenance agreements, new products, spare parts and consumables. 
 

JOB RESPONSIBILITIES

  • Installs systems including custom applications.
  • Performs start-ups of equipment on the business site, handles maintenance and repairs equipment as needed.
  • Communicates with customers in solving any service-related issues, managing customer expectations and advising customer on investments to consider for equipment.
  • Provides technical assistance, via phone and email, to help troubleshoot and repair equipment, coordinates problem resolution with product services, engineering, customer service and other personnel. 
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including customers, distributors and team members. 
  • Maintains equipment inventory, tool kits, repair parts and company vehicle. 
  • Provides service support for sales during sales calls and provides support for new products, working with product management and sales. 
    Keeps Salesforce, calendars and cases updated and current. 
  • Works with engineering team regarding equipment schematics and service.
  • Ensures completion of Salesforces cases in timely manner so billing can be initiated.
  • Trains, develops, mentors and coaches less-tenured technicians on service jobs.
  • Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

  • Associate’s Degree and/or certification/apprenticeship in technical, mechanical, electrical technology or related field.
  • 6+ years of previous Service Technician experience; or equivalent combination of education and experience. 
  • Routine travel either locally, nationally, and/or internationally may be required.
  • High degree of proficiency in MS Office Suite, Outlook & Internet applications.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
  • Solid understanding and application of mathematical concepts.
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and management.
  • Self-motivated with critical attention to detail, deadlines and reporting.
  • Ability to work overtime as necessary.
  • Must have current driver’s license.
     

PHYSICAL ASPECTS / WORK ENVIRONMENT

  • Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.  
  • Regularly lift and/or move up to 50 pounds, and occasionally up to 100 pounds. 
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Regularly exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.
  • The noise level in the work environment may be high.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.
 #LI-KA1

In Product Identification, our Matthews Marking Systems and Evolution Inkjet brands are leading global providers of marking and coding solutions, including a full line of printing technologies, consumables and software, to meet branding, traceability and regulatory compliance needs for industrial and consumer products. 
 

matthewsautomation.com 
 

We are in search of talent for the Product Identification group
 

At Matthews International, what makes us different is what makes us great.  We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.  Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.