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Sr Field Service Technician

Brand:  Industrial Automation
Company:  Matthews International Corporation
Line of Business:  MAS Product Identification


Req ID:  8404


The Sr Field Service Technician provides on-site services for customers, distributors, and sales through installation, training, troubleshooting, repair, preventative maintenance, and upgrades of the business’ equipment. Installations range from stand-alone systems to complex system integration with manufacturing, distribution, and processing lines including installation and integration of LAN, encoders, sensors, and software. The position promotes sales of maintenance agreements, new products, spare parts, and consumables.


  • Travel to customer site to perform installation, start-up, and maintenance of equipment.
  • Oversee inspection, maintenance, and repairs of equipment as needed.
  • Disassemble and reassemble equipment.
  • Review of blueprints and manuals to ensure that they coincide with equipment specifications and make any necessary repairs.
  • Analyze equipment data to diagnose and repair mechanical and electrical issues.
  • Communicate with customers in solving any service-related issues, managing customer expectations, and advising customer on investments to consider for equipment.
  • Provide technical assistance via phone and email to help troubleshoot and repair equipment, coordinate problem resolution with product services, engineering, customer service and other personnel. 
  • Conduct training on the safe operations of the equipment and demonstrate skills to trainees, including customers, distributors, and team members. 
  • Maintain equipment inventory, tool kits, repair parts and company vehicle. 
  • Provide technical service support for sales during sales calls.
  • Keep Service software reports, calendars and cases updated and current. 
  • Work with Technical Support team and Engineering team regarding equipment schematics and service.
  • Ensure completion of Service cases in timely manner so billing can be initiated.
  • Train, develop, mentor and coach less-tenured technicians on service jobs when required.
  • Additional duties as assigned.


  • Must have a current Driver's License and Passport
  • Must be willing to travel 80% locally, national, or internationally. The defined region for this position is US North East (Maryland, Virginia, Pennsylvania, Delaware, New Jersey, New York, Vermont, Maine).
  • Experience with equipment installation troubleshooting, and repair
  • Associates Degree and/or certification/apprenticeship in technical, mechanical, electrical technology or related field
  • 3+ years of previous similar experience or equivalent combination of education and experience.
  • Basic computer networking skills.
  • High degree of proficiency in MS Office Suite, Outlook & Internet applications.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
  • Solid understanding and application of mathematical concepts.
  • Ability to work with and influence peers and management.
  • Ability to work overtime as necessary.


  • Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.  
  • Regularly lift and/or move up to 50 pounds, and occasionally up to 100 pounds with assistance. 
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Regularly exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.
  • The noise level in the work environment may be high.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.


The Matthews Industrial Automation division of Matthews International designs, manufactures and distributes a wide range of technologies and solutions for industrial automation applications including marking and coding, and warehouse automation. Our integrated systems identify, track, control, and pick products at the highest levels of accuracy. 

Our focus on innovation is leading to rapid growth in each of the solution areas we provide: product identification, warehouse automation and applied automation technologies.  

At Matthews International, what makes us different is what makes us great.  We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.  Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.