Service Coordinator

POSITION SUMMARY

The Coordinator – Service coordinates, monitors and improves service activities for the service department. Ensures services are effective and customer requirements are met. 
 

JOB RESPONSIBILITIES

•    Makes reservations for planned travel (international and domestic) including airline, hotel and rental car, adjustments as necessary ensuring that routes and prices are within the constraints of the travel budget.
•    Documents, tracks and confirms outbound material shipments to jobsite to effectively avert any issues and to provide communication on delivery requirements to clients.
•    Locates and secures rental reservations for all necessary tool requirements needed per job specifications.
•    Assists in arranging programs, events, and conferences by scheduling facilities and caterer, issuing information or invitations, coordinating speakers, and controlling event budget.
•    Performs administrative duties when necessary such as filing, data entry, sending out mailings, generating reports and presentations and facilitating interdepartmental communications between internal and external parties.
•    Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records.
•    Maintains service technician sign offs for all equipment and electronics assigned.
•    Coordinates and prepares all aspects of onsite/online operator certification seminars.
•    Serves as backup assistance in the lunch rotation for receptionist screening and routing callers to appropriate party.
•    Additional duties as assigned. 
 

QUALIFICATIONS / REQUIREMENTS

•    Associate’s Degree or equivalent from two-year college or technical school in related field
•    4+ years of previous Service Coordinator experience; or equivalent combination of education and experience
•    Occasional travel either locally, nationally, and/or internationally may be required.
•    High degree of proficiency in MS Office Suite, Outlook & Internet applications.
•    Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
•    Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
•    Solid understanding and application of mathematical concepts.
•    Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
•    Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
•    Ability to work with and influence peers and management.
•    Self-motivated with critical attention to detail, deadlines and reporting.
•    Ability to work overtime as necessary.

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PHYSICAL ASPECTS / WORK ENVIRONMENT

•    Regularly required to stand; walk; sit; and talk, hear and see.  
•    Occasionally lift and/or move up to 10 pounds. 
•    The noise level in the work environment is usually low/moderate.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.