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Customer Service Specialist

Brand:  Memorialization
Company:  The York Group, Inc.
Line of Business:  Funeral Products

Aurora, IN, US, 47001


At Matthews Aurora Funeral Solutions we are currently seeking a Customer Service Representative who is detailed-oriented, knowledgeable and ultimately compassionate to join our talented team in Aurora, Indiana.  The Customer Service Representative is responsible for serving as the communication liaison between the sales, and distribution teams and our customers. They will process accurate and timely information from customers to ensure a high level of customer satisfaction.




  • Serving as a liason between the company and its customers to place orderes, make reccomendations and asnwer product and industry questions?
  • Providing excellent customer service?


  • Internal and external customers to ensure high quality service and products are delivered?


  • Coordinate the communication and data retrieval between Matthews and customer.
  • Ensure order instructions and information are submitted accurately and products are per customer specifications.
  • Maintain current and accurate order entry information in all required software programs.
  • Coordinate pricing quote proposals, obtain as needed.
  • Liaison between Matthews and customer to resolve billing issues.
  • Attend planning and order initiation meetings.
  • Additional duties as assigned.


  • Associate degree or equivalent from two-year college or technical school.
  • 3+ years of previous customer service experience preferred.
  • Occasional travel either locally, nationally and/or internationally may be required.
  • High degree of proficiency MS Office Suite, Outlook and Internet applications
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion) and planning skills.
  • Strong verbal and written communication skills (including analysis, interpretation and reasoning).
  • Solid understanding and application of mathematical concepts.
  •  Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environments.
  • Ability to work with and influence peers and senior management.
  • Self-motivated with critical attention to detail, deadlines and reporting.
  •  Ability to work overtime as necessary.
  • #LI-DG1
  • #CB

Matthews Memorialization is a leader in the memorialization industry who is committed to helping customers grow their businesses and helping families move from grieving to remembrance by providing products of superior craftsmanship and revenue generating programs and services. Within this industry, our Environmental Solutions is focused on the design and manufacture of advanced combustion systems. Matthews Memorialization is a (MATW) Matthews International company. 


Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.  Equal Opportunity Employer Minorities/Women/Veterans/Disabled. 

Nearest Major Market: Cincinnati