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Supvr - Service Center

Brand:  Matthews Memorialization
Company:  The York Group, Inc.
Line of Business:  Funeral Home

Little Rock, AR, US, 72209

Req ID:  8424


The Supvr. – Service Center is responsible for the day-to-day supervision of a service center, including employee supervision, customer service, inventory control, limited financial responsibility, maintenance of equipment and delivery. 


  • Plans and schedules receipt and delivery of products.
  • Performs routine quality inspections of incoming product and reporting quality issues.
  • Maintains and executes inventory processes.
  • Supervises the daily work schedules of picking, staging and loading outgoing shipments of product.
  • Executes the delivery of any expedited shipments on an emergency basis.
  • Measures, monitors and reports operations performance and efficiency metrics.
  • Supervises the operations staff including warehouse/driver positions.
  • Oversees and/or performs SAP transactions.
  • Oversees continuous improvement programs through the use of Lean principles..
  • Operate delivery vehicles and make regular deliveries as needed.
  • Provides internal and external customer service skills and enhances business relationships.
  • Maintains facility & equipment.
  • Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished.  Mentors, coaches, trains and develops team.
  • Additional duties as assigned.    


  • Bachelor’s Degree in Business Management or related field
  • 6+ years of previous service center experience; or equivalent combination of education and experience
  • 3+ years in a leadership role
  • Occasional travel either locally, nationally, and/or internationally may be required.
  • Basic degree of proficiency MS Office Suite, Outlook & Internet applications
  • Basic analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills 
  • Basic verbal and written communication skills (including analysis, interpretation, & reasoning)
  • Basic understanding and application of mathematical concepts
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and senior management
  • Self-motivated with critical attention to detail, deadlines and reporting.
  • #LI-JW1


  • Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.  
  • Occasionally lift and/or move up to 50 pounds. 
  • Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.
  • The noise level in the work environment may be high.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

Matthews Memorialization is a leader in the memorialization industry who is committed to helping customers grow their businesses and helping families move from grieving to remembrance by providing products of superior craftsmanship and revenue generating programs and services. Within this industry, our Environmental Solutions is focused on the design and manufacture of advanced combustion systems. Matthews Memorialization is a (MATW) Matthews International company.   

At Matthews International, what makes us different is what makes us great.  We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.  Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.


Nearest Major Market: Little Rock