Supvr - Service Center

POSITION SUMMARY

The Supvr. – Service Center is responsible for the day-to-day supervision of a service center, including employee supervision, customer service, inventory control, limited financial responsibility, maintenance of equipment and delivery. 

JOB RESPONSIBILITIES

• Plans and schedules receipt and delivery of products.
• Performs routine quality inspections of incoming product and reporting quality issues.
• Maintains and executes inventory processes.
• Supervises the daily work schedules of picking, staging and loading outgoing shipments of product.
• Executes the delivery of any expedited shipments on an emergency basis.
• Measures, monitors and reports operations performance and efficiency metrics.
• Supervises the operations staff including warehouse/driver positions.
• Oversees and/or performs SAP transactions.
• Oversees continuous improvement programs through the use of Lean principles..
• Operate delivery vehicles and make regular deliveries as needed.
• Provides internal and external customer service skills and enhances business relationships.
• Maintains facility & equipment.
• Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished.  Mentors, coaches, trains and develops team.
• Additional duties as assigned.    
   

QUALIFICATIONS / REQUIREMENTS

• Bachelor’s Degree in Business Management or related field
• 6+ years of previous service center experience; or equivalent combination of education and experience
• 3+ years in a leadership role
• Occasional travel either locally, nationally, and/or internationally may be required.
• Basic degree of proficiency MS Office Suite, Outlook & Internet applications
• Basic analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills 
• Basic verbal and written communication skills (including analysis, interpretation, & reasoning)
• Basic understanding and application of mathematical concepts
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines and reporting.
• #LI-JW1
   

PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.  
• Occasionally lift and/or move up to 50 pounds. 
• Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.
• The noise level in the work environment may be high.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.