Service Center Supervisor

POSITION SUMMARY

Matthews International is seeking a Service Center Supervisor for our Milwaukee, WI Service Center.   This Supervisor will be responsible for the Day to day operation of a distribution center including customer service, inventory control, and maintenance of the Equipment and delivery of company products to external customers.  This is a full time, first shift position.
 
 
Matthews International offers a Competitive Starting Rate plus full benefits starting day one which includes: Medical, Dental, Vision, Near site clinic, Opportunities for Annual Bonuses, Flexible Saving Account (FSA), short and long term disability (after 90 days), life insurance, earned time off (starts accruing immediately), 401(k) retirement plan with company match and employee stock purchase plan.  

WHAT WE OFFER

We are dedicated to not only providing fulfilling work experience but also ensuring your overall well-being. When you join our team,, you'll gain access to a robust benefits package that supports your physical, mental, and financial health.

-    Medical, Dental & Vision: Enjoy peace of mind with our comprehensive benefits package, including an employer HSA (Health Savings Account) contribution.
-    Earned Time Off: Recharge and rejuvenate with earned time off to spend on your terms.
-    Paid Holidays: Celebrate special moments and create lasting memories with paid holidays.
-    Floating Holidays: We value your flexibility, and we offer floating holidays to suit your schedule.
-    Financial Perks: 401(k) program, complemented by a company match, as well as an Employee Stock Purchase Program.
-    Education Perks: We believe in your continued growth and offer educational assistance to support your professional development.
-    Dependent Scholarship Opportunities: We care about your family's future, which is why we provide opportunities for your dependents to pursue their educational dreams.

JOB RESPONSIBILITIES

• Plans and schedules receipt and delivery of distribution center products.
• Performs routine quality inspections of incoming product and reports quality issues.
• Handles day to day execution of inventory processes for numerous items across different SKU’s.
• Supervises the daily work schedules of picking, staging and loading outgoing shipments of product.
• Executes the delivery of any expedited shipments on an emergency basis.
• Measures, monitors and reports operations performance and efficiency metrics.
• Directs and guides the day to day operations staff including warehouse/driver positions.
• Oversees and/or performs SAP transactions. Will train as needed
• Executes continuous improvement programs using Lean principles.
• Utilizes the Matthews Management System in DC Operations.
• Leads employee training.
• Operates delivery vehicles and makes occasional deliveries (Required in DCs).
• Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

• 4+ years of previous service center experience; or equivalent combination of education and experience
• Basic degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Basic verbal and written communication skills (including analysis, interpretation, & reasoning).
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Self-motivated with critical attention to detail, deadlines and reporting.
• Ability to work overtime as necessary. 
• Must have current driver’s license.

PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.  
• Occasionally lift and/or move up to 50 pounds. 
• The noise level in the work environment may be high.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

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