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Customer Service Representative

Brand:  Memorialization
Company:  Matthews International Corporation
Line of Business:  Architectural
Location: 

Pittsburgh, PA, US, 15226

POSITION SUMMARY:

 

The Customer Service Representative is responsible for being the communication link between customer/sales/production.  They will process accurate and timely information retrieval from customer and sales, monitor and support manufacturing processes to assure continual product quality and customer satisfaction.

ARE YOU PASSIONATE ABOUT?

​​​​​​

  • Serving as a liaison between the Company and its customers to resolve various issues.
DO YOU ENJOY COLLABORATING WITH?

 

  • A variety of funeral and cemetery product customers.
  • Sales and production teams
DO YOU HAVE EXPERIENCE WITH?

 

  • Ensure order instructions and information are submitted accurately, and that products adhere to customer specifications.
WHAT DOES SUCCESS LOOK LIKE?

 

  • You coordinate the communication and data retrieval between Matthews and its customers.
  • You maintain current and accurate order entry information in all required software programs.
  • You coordinate pricing quote proposals as needed.
  • You attend planning and order initiation meetings.
QUALIFICATIONS/REQUIREMENTS:

 

  • Associate degree or equivalent from two-year college or technical school.
  • 3+ years of previous customer service experience preferred.
  • Occasional travel either locally, nationally and/or internationally may be required.
  • High degree of proficiency MS Office Suite, Outlook and Internet applications.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion) and planning skills.
  • Strong verbal and written communication skills (including analysis, interpretation and reasoning).
  • Solid understanding and application of mathematical concepts.
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and senior management.
  • Self-motivated with critical attention to detail, deadlines and reporting. 

The Matthews Architectural Products division of Matthews Memorialization is recognized throughout the world as the leader in high quality custom metal products, including cast plaques, etchings, metal letters and specialty products. Our products are in Halls of Fame, government buildings, home and offices around the world. We are committed to quality, heritage and craftsmanship— helping to communicate, commemorate and celebrate.  
 

Matthews Architectural Products and Matthews Memorialization are (MATW) Matthews International companies. 
 

matthewsid.com 
 

Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.  Equal Opportunity Employer Minorities/Women/Veterans/Disabled.


Nearest Major Market: Pittsburgh