Technology Services Coordinator
Butler, PA, US, 16029
Join our dynamic team and embark on an exciting career where innovation is at the heart of everything we do.
At SGK Print (formerly iDL), we create amazing in-store experiences for brands across several sectors, from the nation’s favorite fast-food joints to the world’s most renowned retailers. With a legacy spanning over six decades, we’re a family business with the backing of a global powerhouse, meaning you get the best of both worlds when you join our team. Our culture is the bedrock of our success, which is why we’re committed to fostering an environment where authenticity is encouraged and diverse talent flourishes. If you’re a hard worker with a can-do attitude and a knack for seeing opportunities where others see challenges, then we want to hear from you.
POSITION SUMMARY
The onsite Technology Services Coordinator role with SGK Print, located in East Butler, PA, is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Click "Apply Now" for immediate consideration.
WHAT WE OFFER
We are dedicated to not only providing fulfilling work experience but also ensuring your overall well-being. When you join our team, you'll gain access to a robust benefits package that supports your physical, mental, and financial health.
- Medical, Dental & Vision: Enjoy peace of mind with our comprehensive benefits package, including an employer HSA (Health Savings Account) contribution.
- Earned Time Off: Recharge and rejuvenate with earned time off to spend on your terms.
- Paid Holidays: Celebrate special moments and create lasting memories with paid holidays.
- Floating Holidays: We value your flexibility, and we offer floating holidays to suit your schedule.
- Financial Perks: 401(k) program, complemented by a company match, as well as an Employee Stock Purchase Program.
- Education Perks: We believe in your continued growth and offer educational assistance to support your professional development.
- Dependent Scholarship Opportunities: We care about your family's future, which is why we provide opportunities for your dependents to pursue their educational dreams.
JOB RESPONSIBILITIES
• Fields simple issues and requests from end users via telephone, web system or e-mail in a timely and courteous manner.
• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Analyzes and performs problem solving and resolution on simple issues.
• Escalates problems (when required) to the appropriately experienced technician.
• Performs preventative actions and maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue and the resolution.
• Assists with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Orders computer supplies.
• Additional duties as assigned.
QUALIFICATIONS / REQUIREMENTS
• Bachelor’s Degree in Information Technology or related field.
• 3+ years of previous IT technical service experience; or equivalent combination of education and experience.
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management.
• Self-motivated with critical attention to detail, deadlines and reporting.
• Ability to work overtime as necessary.
PHYSICAL ASPECTS / WORK ENVIRONMENT
• Regularly required to stand; walk; sit; and talk, hear and see.
• Occasionally lift and/or move up to 10 pounds.
* Reasonable accommodations may be made to enable individuals to perform the essential functions.
ADDITIONAL
If you are interested in exploring the onsite Technology Services Coordinator role further, click "Apply Now" and upload your most recent resume. However, if this role doesn’t quite meet your expectations, please join our Talent Network so that you can be informed about job opportunities and events that match your interests.
SGK offers a variety of benefits and programs that support our employees and promote a positive work environment including retirement benefits, health benefits, an employee assistance program and paid time-off and holidays.
We can't wait to connect with you!
Meet your Recruiter: https://www.linkedin.com/in/jill-mcmeekin-036473141/
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At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.
Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.
Nearest Major Market: Pittsburgh
