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Associate Software Developer

Brand:  SGK
Company:  Schawk India Pvt Ltd
Line of Business:  SGK Group
Location: 

Chennai, IN, 600096


SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value.  SGK is a Matthews International company. 
 

POSITION SUMMARY

The Sr. Associate – Production Tech Support interfaces with customers via inbound calls or through the Internet depending upon client requirements. This position assists customers over the phone – uninstalling or reinstalling the software, clearing cookies, password reset, account maintenance and balance inquires.
 

JOB RESPONSIBILITIES

•    Clarifies customer requirements; probes for understanding, uses decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
•    Greets customers in a courteous, friendly, and professional manner using agreed upon procedures.
•    Maintains broad knowledge of client products and/or services.
•    Prepares complete and accurate work including appropriately notating accounts as required.
•    Participates in activities designed to improve customer satisfaction and business performance.
•    Tracks, documents and retrieves information in call tracking database.
•    Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

•    Bachelor’s Degree in Information Technology or related field
•    Advanced degree (MBA, Master’s) preferred
•    6+ years progressive Information Technology experience
•    Occasional travel either locally, nationally, and/or internationally may be required.
•    Basic degree of proficiency in MS Office Suite, Outlook & Internet applications.
•    Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
•    Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
•    Basic understanding and application of mathematical concepts.
•    Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
•    Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
•    Ability to work with and influence peers and management.
•    Self-motivated with critical attention to detail, deadlines and reporting.

PHYSICAL ASPECTS / WORK ENVIRONMENT

•    Regularly required to stand; walk; sit; and talk, hear and see.  
•    Regularly/Occasionally lift and/or move up to 10 pounds. 

* Reasonable accommodations may be made to enable individuals to perform the essential functions.


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At Matthews International, what makes us different is what makes us great.  We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.