Client Coordinator

POSITION SUMMARY

We are recruiting for a Client Coordinator to join our team in Gateshead. You will have an opportunity to work with some of the world's leading brands!

We are looking for a candidate looking to work within a client facing environment. Ideally you will have a strong administration and organisational skills and will be happy working in a fast-paced artwork and packaging environment. Candidates who have worked in a position where they are required to have an excellent attention to detail coupled with strong telephone skills are of particular interest. This is position is focused on client services and client support.

This role can be worked on a hybrid basis or full time in the office

JOB RESPONSIBILITIES

You will be working with a client where you will provide a unique service, you will be part of the client services team who are responsible for the communication of technical information for the purpose of creating new and existing product packaging. Full training will be given. 

Responsibilities will include but not be limited to:

• Liaising daily with the Product Launch and Change team.  
• Interacting with the Artwork Production and QC team
• The entering of client information into the Product Lifestyle Management system
• Communicating job progress and answering customer queries by telephone, email.
• Interpreting results/reports and taking appropriate actions, liaising with staff and clients.
• Producing electronic certificates, reports and invoices in an accurate and timely manner.
• Contributing to credit control activities as required
• Liaise with and support the Global sales and marketing managers as required.
• Booking in and sending out of samples
• Participation in team meetings and following through actions/projects
• Contributing to the upkeep and improvement of office processes and procedures

QUALIFICATIONS / REQUIREMENTS

Enjoy working as part of a team

Ability to communicate with staff, clients and at all levels

Good IT skills including MS Word, Excel and Outlook as you will be responsible for amending excel spreadsheets.

Good literacy and numeracy skills as you will be producing reports and documents.

Work under pressure and to be able to determine and organise priorities, with minimal supervision.

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