Account Director

POSITION SUMMARY

The SGK Coca-Cola team is seeking an Regional Account Director to lead our Africa markets.

This is a great opportunity to join an established team and to truly influence and shape the operational & strategic direction of the Coca-Cola account as well as the SGK business.

The ideal candidate will have a proven track record of building and maintaining senior client relationships, as well as significant experience in leading and developing high performing teams.

This role requires a professional, motivated, and confident individual, who has the ability to work in a fast paced, dynamic, and demanding environment and is comfortable operating at all levels.

This person will have the gravitas, energy, and drive to deliver both the Coca-Cola and SGK business objectives, coupled with strong influencing and nurturing skills that inspire others to do the same.

JOB RESPONSIBILITIES

• Developing client relationships based on partnership by demonstrating a robust understanding of their business, their issues, and their motivations
• Building and maintaining strong networks and working relationships with internal teams to ensure successful delivery ofall projects
• Accountability for the overall service delivery in the eyes of the client, ensuring we deliver our promises and meet, if not exceed expectations.
• Lead, nurture and develop the Africa Project Manager team focusing on excellence in client service, role knowledge, communication, and project management skills.
• Developing comprehensive strategic account plans with key initiatives that deliver client intimacy and growth
• Setting key targets for service, delivery, and continuous improvement, with regular measurement, analysis, and reporting
• of performance against these targets.
• Disciplined ownership of account reporting/communications within the overall supply chain.
• Activity and revenue management and forecasting
• Developing and maintaining a full understanding of the SGK business offering/proposition, and be able to pitch and promote when appropriate

QUALIFICATIONS / REQUIREMENTS

Client Partnership

• Excellent relationship building skills. Builds rapport quickly, maintains and develops on-going and productive relationships
• Excellent client-facing skills. Personable, credible and establishes trust
• Proactive. Does what they say, and says what they do
• Tactful and diplomatic, but isn’t afraid to speak up/challenge the status quo
• Willing to go above and beyond to ensure client challenges and requests are sufficiently resolved

Thinking and Approach

• Structured and analytical but can also ‘think on their feet’
• Able to interpret data and develop strong and fact-based assumptions
• Organised, able to multi-task and manage time effectively
• Strong attention to detail
• Calm under pressure and resilient
• Can lead and adapt to change
• Can deal with ambiguity
• Can look ahead to anticipate any issues, roadblocks risks, and indeed opportunities

Commercial

• Understanding and ownership of the financial status of the account
• Hungry to grow and develop the account
• Ability to spot new opportunities to increase revenue
• Can identify improvements and new initiatives to drive efficiency and positive change

Communication

• Confident presentation skills. Demonstrates a clear, lively, and engaging style, to suit the audience
• Articulates and expresses ideas clearly and succinctly
• Is a good listener and interprets others well
• Transparent and honest

People

• Manages expectations
• Provides strong direction, feedback, and coaching
• Collaborative and supportive
• Motivates and inspires excellent performance
• Intuitive, emotionally intelligent and can manage conflict
• Operates with integrity
• Understands, respects and can adapt to cultural differences

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