Account Manager

POSITION SUMMARY

We are looking for an Account Manager to work with our team at SGK. You must have strong previous experience of Brand packaging development. The role will be based onsite at the client’s offices. The successful candidate will be part of our packaging team within British American Tobacco. This full time, demanding role, requires you to have proven presentation and communication skills, you must be able to illustrate your experience in cradle to grave project management in the FMCG sector. Preferably you are already from either the retail / FMCG markets or print / packaging industry.

JOB RESPONSIBILITIES

·       Build and sustain a strong relationship with the Packaging Development team.

·       Work as a liaison between the Packaging Development team and commercial / marketing categories.

·       Work to establish the company as the artwork provider of choice, building key relationships across key depts. 

·       Build a key relationship with the BAT Head of Packaging 

·       Act as the Account Manager contact for the SGK team on site. 

·       Manage the day to day running of the account within your category ensuring that client needs are met.

·       Work closely with client and give required support, as necessary.

·       Ensure that relationships are maintained with all other members of the client team.

·       Hold weekly update meetings with the client to discuss project status across the business. 

·       Discuss any concerns with regards to volumes, category issues and delays with projects.

·       Build relationships with all client contacts and hold weekly meetings to discuss project status ensuring that service levels from SGK teams are being maintained.

·       Ensure that SGK is working efficiently with them to achieve the launch timescales.

·       Assist new suppliers to grasp the client process by hosting supplier days at the studio and presenting at client conferences when requested.

·       Keep abreast of trends in the retail market and how they may affect the client.

·       Be commercially aware and responsive to client needs.

·       Attend client and supplier studio tours as required.

·       Assist the Account Manager with presentation of the artwork and repro process.

·       Oversee high profile projects and corporate redesigns.

·       Address critical path deadline delays with commercial categories when necessary. 

·       Manage all aspects of category expectations.

·       Work with design studio to identify any ranges which could be developed using the ‘hero’ process to save cost.

·       Own and be responsible for ensuring that all artwork projects are managed in a professional manner.

·       Be able to run high profile projects and brand redesigns.

·       Create and manage critical paths according to client launch schedule and knowledge of print lead times

·       Manage the approval of pack copies via the client system, including Legal.

·       Manage the approval of design, photography, artwork, and repro to ensure the design seal date is met.

·       Ensure all ranges are travel tested and comply to protocol.

·       Build a relationship with leading design studio contacts. 

·       Arrange and attend design development and pre-production meetings with suppliers, printers, client, and pre-production technician. 

·       Ensure any concerns with the printability of the design are discussed. 

·       Arrange 3D Mockups when required through the SGK k Witham 3D rendering team.

·       Manage the handover of approved design files from design agency ensuring correct cutters are supplied at the beginning of projects.

QUALIFICATIONS / REQUIREMENTS

·       Strong organisational skills along with ability to multitask.

·       Excellent communication skills both verbal and written.

·       Good attention to detail.

·       Flexible and hardworking.

·       A team player, with an efficient and proactive approach.

·       Smart appearance and professional attitude

·        Approachable and trustworthy.

·       PC literate – Microsoft Office, Adobe Acrobat.

·       Experience of industry web-based briefing and approval systems. · 

·       Knowledge of print or repro. 

·       Knowledge of design, retail, brand, and packaging.

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