Sr Client Coordinator

POSITION SUMMARY

The Sr Client Coordinator owns complex and/or multiple client relationships and serves as project owner from inception through completion. Interprets the needs of the clients, as well as all facets of the project and has a firm grasp on all manufacturing processes including the packaging, prepress, industry standards and requirements. The Sr. Client Coordinator has the competence to translate client/printer requests and requirements into detailed and sometimes technical, written instructions for the production team. The Sr. Client Coordinator ensures that satisfactory resolution is accomplished when resolving and problem-solving client issues as they are received.

JOB RESPONSIBILITIES

• Creates and maintains the project work back schedule to ensure all up-front tasks and activities are assigned and completed on time. 
• Initiates kickoff and solution review meetings and ensures that subsequent meetings or tasks occur in a timely manner as dictated by each project. 
• Directs project activities and monitors project costs to ensure the business is as profitable as possible.  
• Meets with the clients as needed and understands client's expectation.  Validates client protocols and brand/pharma requirements and ensures compliance throughout the process.
• Handles and responds to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Monitors quality on production floor and resolves conflicts/issues to keep projects on track.
• Additional duties as assigned. 

QUALIFICATIONS / REQUIREMENTS

• Bachelor’s Degree in Business Administration, Marketing or related field
• 3+ years progressive project coordination experience; or equivalent combination of education and experience
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management.
• Self-motivated with critical attention to detail, deadlines and reporting.

PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; and talk, hear and see.  
• Regularly/Occasionally lift and/or move up to 10 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The noise level in the work environment may be high.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.