Quality Assurance Manager

Date: 7 Apr 2024

Location: PA, US

Company: Matthews International

SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value.  SGK is a Matthews International company. 


The Quality Assurance Manager manages the division quality program with the objective of maximizing customer satisfaction and reducing the cost of deficiencies. This role is responsible for planning, coordinating, and directing quality processes designed to ensure quality control and quality assurance of the production of goods consistent with established standards. They will ensure operations follow government and environmental regulations and will plan, coordinate and direct all safety/environmental activities. 


This role touches all of our top 20 clients in CPG and Sportswear. This role applies quality engineering principles to collect, analyze and interpret in-process and analytical data to make quality evaluations, recommend actions for improvement and assure resolution. Provide leadership and technical support for R&D, Cost Savings, and recommendations for product innovation. 


  • Formulates and maintains quality objectives complementary to corporate policies and goals. 
  • Interprets quality philosophy to key personnel in organization.
  • Technology implementation roXtra (QMS documents), Informa CC, and quality improvements of our QA processes.
  • Develops and initiates standards and methods for inspection, testing, and evaluation. 
  • Plans and oversees the analysis, inspection, design, text, and/or integration to assure the quality of assigned product or component. 
  • Performs quality engineering reviews of design documentation for compliance with stated requirements, including vendor quality manuals and company quality records. 
  • Reviews all data obtained during all quality control and quality assurance activities to ensure consistency with company policies and procedures. 
  • Develops approaches to solve problems identified during quality activities. 
  • Keeps management team abreast of significant issues or developments identified during quality activities and actions being taken to improve them. 
  • Prepares and presents technical and program information to the management team. 
  • Maintains a working knowledge of government and industry quality codes and standards. 
  • Plays an active role on quality management teams within organization. 
  • Directs employees engaged in inspection and testing activities to ensure continuous control over materials, facilities, products, processes and/or services. 
  • Designs and implements quality training programs to key personnel in conjunction with managers.
  • Investigates and adjusts customer complaints regarding quality. 
  • Implements and maintains government required training programs. 
  • Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished.  Mentors, coaches, trains and develops team.
  • Additional duties as assigned.


  • Bachelor’s Degree in related field
  • Advanced degree (MBA, Master’s) preferred
  • 5+ years progressive experience; or equivalent combination of education and experience
  • High degree of proficiency MS Office Suite, Outlook & Internet applications
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills 
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
  • Solid understanding and application of mathematical concepts
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and senior management
  • Self-motivated with critical attention to detail, deadlines and reporting


  • Regularly required to stand; walk; sit; talk, hear and see.  
  • Occasionally lift and/or move up to 10 pounds. 

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Matthews International, what makes us different is what makes us great.  We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.  Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.