Client Coordinator

POSITION SUMMARY

The Client Coordinator owns client relationship and production needs from project inception through completion for small-scale clients. Interprets the needs of the clients, as well as all facets of the project and has a firm grasp on the packaging, prepress, industry standards and requirements. The Client Coordinator ensures that satisfactory resolution is accomplished when resolving and problem-solving client issues as they are received. 
 

JOB RESPONSIBILITIES

•    Manages small scale client-specific projects throughout the lifecycle including project kickoff, monitoring project progress, ensuring on-time delivery and timely invoicing.
•    Translates client requests and requirements into detailed, and solution review meetings to ensure client needs and expectations are met. 
•    Partners with account team members and/or the client during project kickoff and solution review meetings to ensure client needs and expectations are met.  
•    Ensures conflicts/issues are resolved to keep projects on track and maintains high quality standards in all client deliverables.
•    Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
•    Builds, supports, and maintains client portal and CRM application. 
•    Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

•    Bachelor’s Degree in Business Administration, Marketing or related field
•    1+years of previous project coordination within a graphics manufacturing environment experience; or equivalent combination of education and experience
•    Occasional travel either locally, nationally, and/or internationally may be required.
•    High degree of proficiency MS Office Suite, Outlook & Internet applications.
•    Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
•    Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
•    Solid understanding and application of mathematical concepts.
•    Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
•    Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
•    Ability to work with and influence peers and senior management.
•    Self-motivated with critical attention to detail, deadlines and reporting.
•    Ability to work overtime as necessary

Must have the ability to work in a Hybrid work arrangement.

PHYSICAL ASPECTS / WORK ENVIRONMENT

•    Regularly required to stand; walk; sit; and talk, hear and see.  
•    Regularly/Occasionally lift and/or move up to 10 pounds.
* Reasonable accommodations may be made to enable individuals to perform the essential functions.