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Sr Client Coordinator

Date: 06-Jan-2021

Location: Salford, GB, M50 2GN

Company: Matthews International

JOB SUMMARY

Our client is looking for an established candidate with a proven track record within a client facing environment. Ideally you will have a strong administration and organisational skills,     and will be happy working in a fast paced artwork and packaging environment. Candidates    who have worked in a position where they are required to have an excellent attention to detail coupled with strong telephone skills are of particular interest. This is position is focused on client services and client support.

You will be working with a client where you will provide a unique service, you will be part of the client services team who are responsible for the communication of technical information for the purpose of creating new and existing product packaging.

 

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RESPONSIBILITIES

  • Liaising daily with the Product Launch and Change team.  
  • Interacting with the Artwork Production and QC team
  • Responsible for Checking Artwork for content and technical information  
  • The entering of client information into the Product Lifestyle Management system
  • Communicating job progress and answering customer queries by telephone, email.
  • Interpreting results/reports and taking appropriate actions, liaising with staff and clients.
  • Producing electronic certificates, reports and invoices in an accurate and timely manner.
  • Contributing to credit control activities as required
  • Liaise with and support the Global sales and marketing managers as required.
  • Booking in and sending out of samples
  • Participation in team meetings and following through actions/projects
  • Contributing to the upkeep and improvement of office processes and procedures

QUALIFICATIONS/SKILLS

  • Enjoy working as part of a team
  • Must have an eye for detail and be meticulous.  
  • Ability to communicate with staff, clients and at all levels
  • Good IT skills including MS Word, Excel and Outlook.
  • Ability to work under pressure and to be able to determine and organise priorities
  • An innovative mindset to contribute to process efficiency initiatives.
  • Comfortable with working with client contacts with multiple nationalities so clear communication skills are key.

SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value.  SGK is a Matthews International company. 

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.