CONTINUOUS IMPROVEMENT & QUALITY MANAGER

DO

• Enable the commercial and operations teams to deliver what the customer wants: shortest lead time, highest quality, and lowest cost
• In conjunction with the global team, own the vision and deploy the strategy for the future of continuous improvement across the full spectrum—operations, commercial, finance, and support functions—at site/regional levels
• Ensure that Propelis continuous improvement methods follow best practices and that Lean is placed at the forefront of all workplace inputs, processes, and outputs
• Develop, document, deploy, maintain, and improve a business management system inclusive of policies, procedures, processes, and practices
• Teach, coach, mentor, facilitate, and lead Lean (kaizen, strategy deployment, and various Lean tools) and problem solving activities designed to improve quality performance
• Use Lean, Six Sigma, and other process improvement methodologies to build management processes, data foundations and tools to enable standardization within quality function
• Drive innovation and new ways of thinking to deliver better solutions for global activities within the assigned functional scope
• Provide subject matter expertise for GMP/cGMP requirements for label and documentation (GDocP)
• Maintain and comply with ISO 9001, ISO 14000, ISO 28219 as applicable; organize activities of sites to achieve ISO certifications as required
• Aid in root cause analysis, corrective action/preventive action (CAPA) responses, RFPs, audits, and other quality-related tools, events, and methods
• Interface with the business and customer (as applicable) as steward of quality assurance, quality control, and QMS
• Monitor and report quality KPIs for the business (internal) and customer (external), as applicable, and determine the right KPIs to measure for health of quality function, e.g., DPMO, COPQ with support of Business Intelligence
• Lead and organize the adoption and improvement of quality tools for incoming quality, internal quality, and external quality and serve as a thought leader on quality topics
• Conduct internal and external audits on both scheduled and ad hoc bases

DISPLAY

Behaviors

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions
• Ensures Accountability – Holding self and others accountable to meet commitments
• Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Decision Quality – Making good and timely decisions that keep the organization moving forward
• Collaborates – Builds partnerships and working collaboratively with others to meet shared objectives

Technical Capabilities

• Business Knowledge – Applying knowledge of the business and the marketplace to advance the organization’s goals
• Quality Management – Applying knowledge of quality management systems and international standards to internal structures
• Lean Expertise and Culture – Applying cultural aspects of improvement to complement the tools that are necessary to drive change and improve performance

DELIVER

•     Enable operations to meet its KPIs—details to be provided as part of annual goals discussion

•     Publish and maintain learning and development documents pertaining to Lean and CI

•     Manage the kaizen pipeline to ensure that continuous improvement activities are identified, planned, resourced, scheduled, executed, and implemented

•     Create, manage, maintain, and improve the Propelis Quality Management System as the way of quality in the organization

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