Client Coordinator
Date: 22 Aug 2024
Location: Witham, ENG, GB, CM8 2FN
Company: Matthews International
SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.
POSITION SUMMARY
We are recruiting for a Client Coordinator to join our team in Witham. This role can be worked on a hybrid basis.
Working with some of the UK's leading brands you will be responsible for various duties which will enable packaging artwork projects to be delivered accurately and on time.
Good communication, IT skills as well as an attention to detail are all good skills for this role.
JOB RESPONSIBILITIES
- Facilitates new client kick-off meetings and existing client meetings.
- Develops and documents functional requirements for new clients.
- Develops training materials for new and existing clients.
- Analyzes any new or revised client requirements to ensure accuracy.
- Makes decisions regarding the resolution of eligibility, accumulator and claims extract file issues.
- Makes decisions regarding the resolution of member issues and non-escalated client issues.
- Facilitates the process for new benefit changes on behalf of client and provides direction on how those changes need to be implemented.
- Builds, supports and maintains client portal and CRM application.
- Prepares for and participates in open enrollment meetings for new and existing clients.
- Generates reports for clients.
- Implements internal department and corporate projects.
- Additional duties as assigned.
QUALIFICATIONS / REQUIREMENTS
• Bachelor’s Degree in Business Administration, Marketing or related field
• Or previous project coordination within a graphics manufacturing environment experience; or equivalent combination of education and experience
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management.
• Self-motivated with critical attention to detail, deadlines and reporting.
• Ability to work overtime as necessary
#LI-CW1
Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.
At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.
