EMEA Account Manager

POSITION SUMMARY

Remote Working

Develop and maintain optimum performance of a key global account in the EMEA region, in conjunction with the operational teams and individuals through proactive leadership and management. You will focus on continuous improvement of our performance, operational workflows and efficiency.

A key relationship builder with the relevant stakeholders, you will act as the face of the collective team by representing them in key projects, meetings and assignments.

It is highly preferable that the Regional Account Manager has GMP experience and/or understands the complexities of manufacturing supply chain processes.

JOB RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

·     Working closely with your managers and customer’s Life Cycle Management & Printed Packaging Materials group, plan, organise and direct artwork production activities and resource work within the teams

·     Build and maintain excellent contact with key decision makers both internally and externally

·     Ensure the team optimise resource to best utilise available capacity

·     Monitor and measure performance of the account through KPIs and metric reporting

·     Build out a clear strategy for improvements across the account and help execute this strategy with the delivery teams t

·     Work closely with the relevant internal and external quality functions to ensure compliance and audit readiness

·     Develop a perceptive awareness of the customer's actual requirements and translate back to the operational teams

·     Work in conjunction with the Global Account Director (GAD) to be a key point of contact for the customer regarding operational issues, including any customer specific requirements

·     Lead in the process of investigating customer complaints and ensure records are kept accordingly within the QMS, be responsible for CAPAs and communication of complaints/ non-conformances to the wider teams

·     Provide project management and critical path management as appropriate

·     Identify areas for improvements, offer solutions and monitor new processes

·     Deliver annual performance appraisals and regular individual coaching sessions within a format of your preference

·     Adhere to stated policies and procedures relating to health and safety, and quality management

·     To develop and cement a good team-working environment

QUALIFICATIONS / REQUIREMENTS

In addition, the Regional Account Manager will also be expected to:

·     experience in an Operational Management or similar Account Management / Customer Relationship Management role

·     Proficiency in CRM software and Microsoft Office Suite 

·     Experience of packaging / labelling processes, and industry is preferable

·     Excellent communication and presentation skills

·     Have the ability/ willingness to travel to clients on occasions (<5%)

·     Demonstrate strong written and presentation skills

Supervisory responsibilities:

This role will have supervisory responsibilities and will be defined in conjunction with the GAD. Your direct reports will be, but not limited to, the Production Manager(s) and PPM Coordination Manager(s). You will be expected to support them in: hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and dealing with any issues, assisting with complaints and resolving problems.

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