Account Manager

Date: 22 Mar 2024

Location: Nairobi, ZA, 1

Company: Matthews International


The Account Manager builds effective relationships with key client. This role ensures the efficient coordination of projects from estimation to completion, and partners with the broader project team to ensure deliverables are completed on time and on budget. The Account Manager utilizes an understanding of the Company's and the client's industry, business, and products to identify opportunities to sell additional solutions to meet existing client needs.


  • Manage/Coordinate/Execute current Artwork/Prints projects for clients, suppliers, external partners, and the Account team; provides timely responses to all inquiries.
  • Supports the Company’s profitability efforts by managing efficient, accurate, and timely coordination of the assigned project activities.
  • Supports the Account Team in its effort to increase revenue through selling additional products and services across the business portfolio.
  • Participates in the development of innovative proposals to capture both account growth and new business opportunities.
  • Ensures the meeting of volume and revenue targets for each account.
  • Builds new relationships and nurturing existing relationships with internal and external clients.
  • Participates in meetings with existing clients and internal teams to identify adequate new services/offerings to meet clients’ evolving needs as required; serves as the Subject Matter Expert on processes, capacity, timelines, etc.
  • Ensures high quality standards in all client deliverables.
  • Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
  • Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
  • Partners with the client, the Account Team, and project teams to resolve identified project issues.
  • Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
  • Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
  • Partners with Client Integration and the Account Team to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
  • Participates in cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
  • Provides solutions for business-related issues and situations and generate specific plans that achieve objectives.
  • Manages and balances marketing budgets to maximize Return on Investment (ROI) and drive incremental sales.
  • Provides expertise on customer pricing and promotional planning.
  • Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team.
  • Additional duties as assigned.


  • Bachelor’s Degree in Sales, Marketing, Business Management or related field
  • Minimum 3-4 year of Project/Account management experience in a Creative Design/Advertising/Printing Agency with strong understanding of Print Production, Print Artwork and Artwork Design flow
  • Able to work independently and to be based at client's site
  • Candidates with prior experience in managing global clients' account would be highly desirable.
  • Strong Client, Account or Project Management experience
  • High degree of proficiency MS Office Suite, Outlook & Internet applications
  • Strong verbal and written communication skills
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Self-motivated with critical attention to detail, deadlines and reporting