Director of Client Services

POSITION SUMMARY

This Client Services Director oversees all facets of client relationships, demonstrating a steadfast commitment to delivering optimal outcomes of our client programs. With a strong understanding of client needs and consumer behavior, this role leads engagements from strategic planning through execution, ensuring the delivery of exceptional customer experiences and impactful brand communications that drive client satisfaction and business growth.

Additionally, this position provides direction to the design team, ensuring alignment with both client objectives and business goals—particularly in relation to brand integrity, production feasibility, and execution readiness. As a dedicated brand advocate, the Client Services Director identifies and cultivates opportunities for growth, while overseeing the business from initial sales engagement through the successful and profitable delivery of each project. 

JOB RESPONSIBILITIES

• Leading Branding & Communications on strategic client programs, encompassing brand strategy, marketing communications, and related digital solutions
• Drive revenue by meeting targets, identifying upsell/cross-sell opportunities, and collaborating on strategic sales initiatives.
• Build and manage strong client relationships, serving as the primary contact and aligning services with their strategic goals.
• Deliver persuasive, tailored presentations that clearly communicate complex ideas to diverse audiences.
• Lead full project lifecycles, from scoping to delivery, ensuring quality results and effective resource allocation.
• Be energetic and solutions-focused, with a passion for producing impactful, forward-thinking work on retail and experiential programs
• Guide and mentor cross-functional teams, fostering collaboration, innovation, and professional development.

QUALIFICATIONS / REQUIREMENTS

• Bachelor’s Degree in Business Management, Marketing or related field
• 8+ years progressive client services experience; or equivalent combination of education and experience
• 5+ years in a leadership role (direct or indirect) with managerial/supervisory experience
• Strong interpersonal and communication skills, with a proven ability to engage and influence stakeholders across all organizational levels
• Track record of effectively leading and inspiring teams to deliver on project objective
• The salary range for this role is $100,000 - $110,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.
• Periodic travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills 
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines and reportin
   

PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; and talk, hear and see.  
• Occasionally lift and/or move up to 10 pounds. 

* Reasonable accommodations may be made to enable individuals to perform the essential functions.
 

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